Testimonials Pictures: all the logos of the companies edited a testimonial Overview Testimonials Ten good reasons to work with Passwerk Testimonial Acerta Testimonial UCB Testimonial UHasselt Testimonial Sigedis Testimonial Carglass Testimonial Proximus Testimonial MyForce Testimonial EDF Luminus Testimonial Flemish Government Public Servants Agency (AgO) Testimonial Health Connect Testimonial Medex Testimonial KanDesign Testimonial Belfius Testimonial Smals Testimonial Axa Testimonial National Association of Christian Mutual Health Insurance Societies Testimonial Anubex Testimonial Federal Public Service Chancellery of the Prime Minister Testimonial Itineris Testimonial National Institute for the Social Security of the Self-employed Testimonial De Ideale Woning (The Ideal Home) Testimonial compiled by Microsoft (Agiv Case) Testimonial Public Governance Department (Flemish Government) Testimonial Province of Antwerp Testimonial Flemish Water Supply Company (Flemish Government) Testimonial Bpost Testimonial Verizon Testimonial Scholarship Department (Flemish Government) Testimonial Fedict Testimonial Department of Labour and Social Economy (Flemish Government) Testimonial Federal Public Service for the Economy, SMEs, Small Businesses and Traders and Energy Ten good reasons to work with Passwerk Swiftness Thanks to the excellent match between the natural talents of our test engineers and the assignments for which they are committed, Pass workers work at an above-average pace. Our test engineers also work faster by dint of the fact that they are less likely to engage in chit chat about the weather and this and the other with their colleagues. Price/quality ratio Passwerk’s services are made available at a market compliant price/quality ratio. Customers may rest safe in the knowledge that the services provided bring quality at all times, at a market-compliant and transparent price. At all times, Passwerk endeavours to cater to the customer’s needs in a duly effective and efficient manner. Passwerk is committed to developing partnerships with its customers, to ensure the services provided are geared and adjusted to the customer’s requirements to optimum effect. By the same token, this enables us to consistently focus on stepping up the desired level of know-how and expertise of the test engineers, thereby systematically optimising the quality of the services rendered. Unique solution Thanks to their exceptional skills, unique people turn in peak performance. The innate qualities of Passwerk’s test engineers ensure that the assignments entrusted to them are executed successfully within the space of time agreed. Their exceptional eye for detail, their meticulousness, structured approach, analytical mindset, ability to concentrate, good memory, strong focus of attention, and sense of perseverance are just some of the qualities that make them unique and exceptional testers. Complementarity Thanks to the commitment of the Pass workers, our customers’ members of staff can concentrate on handling their core duties. The test assignments, which are usually not part of their area of interest and the results of which are crucial to enable the business to continue to deliver optimum services, are methodically and professionally carried out by experts under their supervision. In practice, it appears that the colleagues of the Pass workers are very concretely aware of and duly rate the added value and complementarity they bring. Experts The Pass workers are like a duck in water in the test environment they work in. The activities they perform are entirely in keeping with their own innate areas of interest and experience. As a result, they are greatly interested in these activities, which means they quickly devote themselves entirely to the applications they are testing. After a while, they go on to become true experts who often know the ins and outs of the application and its concomitant peculiarities like no other. Often, their feedback goes much further than what is asked of them as part of the test assignment and the test events. Professionalism The test engineers are selected with the utmost care from candidates who come forward of their own accord. Just 20 to 30 % of candidates are allowed to take up duties with one of our customers. After they are recruited, they are given a tailored training course that enables them to pass the exam and to obtain the ISTQB certificate. After they have completed their training as a test engineer, they are familiarised with true to life situations in a simulation environment. Before they are assigned to a customer, technical test experts first conduct a technical content analysis, with the job coaches mapping out the work environment to enable us to commit the best suited tester. During the assignment, the job coaches are on hand to offer the test engineers a permanent fall-back position, whilst making sure they are given appropriate support to allow the test engineers to concentrate on getting the job done and achieving the targets set out. As nothing is left to chance, the approach and the results are rated as highly professional by our customers. Added social value By committing Pass workers, our customers are showing they are alive to the added social value offered by Passwerk. Obviously our customers first sit down to carefully assess if they are looking at the right price/quality ratio, but they attach equal importance to the social relevance of our business. Continuity Passwerk has sufficient human resources of its own in place to ensure continuity of service. In addition thereto however, we can always call on the services of additional testers, courtesy of our close collaboration with M2Q (Cronos Group). As such, Passwerk – together with its two partners – is able to vouch optimum and guaranteed results. In the awareness that there is a considerable degree of turnover in the post of executive test engineers, it is well worth calling on the services of specialist outside testers who ensure continuity of service. Total solution As a CVBA met sociaal oogmerk (Co-operative Company with Limited Liability with a social purpose), Passwerk has easy access to specialist human resources at M2Q (Cronos Group). If our customers so wish, this enables us to commit supplementary test co-ordinators or test managers who work for our partner, so that they can handle the test co-ordination or provide input and advice on the test approach and strategy as a whole. Courtesy of our privileged relations with this partner, we also have very easy access to the Cronos know-how. This also enables us to stage training courses for our test engineers at short notice in consideration of specific needs the customer may have as part of a specific assignment. Thanks to the test know-how in place with our partner, we are also able to advise on the use of specific test management or test automation tools. Positive dynamic Our customers testify to the fact that our test engineers not only turn in results that are of an exceptional quality level, with their presence in the team, they prove on the ground that diversity brings added value in a very natural way. The presence of Pass workers on the shop floor considerably changes the way the customer’s regular staff reflect on certain elements of their own lives. Often, things are seen in their true proportion, enabling people to put things into perspective. These are just the first ten reasons to consider hitching up with Passwerk Undoubtedly, our flexibility in terms of deployability too is likely to have a positive impact on the decision to call on our services. The opportunity to be able to commit temporary extra test resources or attract quality test resources without incurring payroll debts are added strong suits. In a practical sense however, it turns out that there is absolutely no grounds for having cold feet. Our satisfied customers are proof positive. Testimonial Acerta Image: Test engineer Jan working together with his colleagues from Acerta around two computers. Acerta has been calling on the services of Passwerk since January 2018. At the time, we were looking for a test analyst for the automation of test scenarios for our Acerta Connect client tool. Every quarter, we put out a new software release, for which we had to call in the account administrators from the payroll processing offices to come over to put the software through its paces. We thought it would be a good idea to automate the regression tests, so we would not need to rely so much on the precious time of our staff in years to come. Which was a major challenge to us, as we did not have any expertise ourselves in the area of test automation. As such, we launched a project in collaboration with an outside partner late last year. We contacted Passwerk as we needed a test analyst to attend to the existing scenarios in the ‘robotic process automation’ tool. After our first get-together in which we outlined the nature of the assignment and our expectations, the proposal to commit Passwerk employee Jan was very quick in coming. Jan started out at Acerta in early January. Along with a number of in-house staff, Jan promptly attended an intensive training course before taking up an active role as part of the project. Jan very quickly found his way around the new tool and the operating method and set to work on a number of cases right away. Our outside partner still provided coaching in the early days, but a few months down the line, it is safe to say that Jan successfully pulls off most cases on a self-reliant basis. The thing that took us most by surprise was the fact that Jan, above and beyond what was expected of him as part of the actual remit, came up with ideas or suggestions for improvement, as well as quite rightly pointing to weaknesses on occasion. In addition, we have come to realise – in part thanks to Jan’s efforts - that the tool we have in place enables us to go beyond just automating test scenarios. We are currently examining which time-consuming repetitive processes at Acerta we would be able to automate adopting the same principle. In this exercise too, Jan is seen to assume an active role. The only conclusion is that the business relationship with Passwerk is going very well indeed. You can tell the intensive training the Passwerk employees have enjoyed along with the excellent follow-up by the job coaches is definitely yielding positive results. Testimonial UCB Image:Ronny Schrijvers, Stéphanie Baufays and Marc Dubois poses in front of banner of UCB Image: headquarters of UCT in Anderlecht UCB is an international biopharmaceutical company which focuses on the discovery and development of innovative medicines to transform the lives of people living with severe diseases of the immune system or the central nervous system. The company employs around 7,500 staff in some 40 countries. Its global headquarters are based in Anderlecht. www.ucb.com Hans has been working with us for just over a year, testing the software that is used to develop our medicines and to analyse the side effects of our medicines that are already on the market. This technology is very important to us as a biotech company. On a very regular basis, our team builds new versions of applications that are used by doctors who work on clinical studies of our medicines or professors and PhD students who perform research at universities. All of these applications are subject to very strict requirements that are imposed and verified by the authorities. They enable us to monitor patient safety on an ongoing basis and to check the efficiency of our new medicines. Which is why it is extremely important that the applications work perfectly and without error. When I first heard of Passwerk, my interest was piqued right away to see if we could call on the services of a tester with an autism spectrum disorder (ASD). And guess what? Passwerk employee Hans turned out to the perfect match. A lot of the time, testing software is a repetitive job that demands a huge amount of concentration. Our IT people tend to get bored a little quicker doing this. They are very good when it comes to building the applications, but the actual testing is something they quickly get fed up with. That doesn’t apply to Hans. He loves repetitive duties, is able to work with the utmost focus and his thinking is binary: either something’s right or it’s wrong. All of which are characteristics that come in very handy when testing applications. Hans got up to speed on our projects much quicker than expected. The quality of his test results exceeds that of our own people. The same applies to the sheer speed with which the results reach us. Of course we noticed that Hans is a little different at times. For one thing, he doesn’t do idle chit-chat and his body language is not always what we might traditionally expect from a member of staff. But when you know and accept the fact that Hans is different, that’s not a problem. Moreover, his results more than make up for his ‘different’ behaviour (*). Among the people close to me, I know a few people that have ASD. I can see that participating in the ‘regular’ world and complying with expectations often proves very difficult for them. Passwerk helps these people find a job, which is exactly what I like about our working relationship. Don’t get me wrong: calling on Passwerk is not a case of charity on our part. The contrary is true, this is a pure win-win situation for everybody involved. We’re helping a man who is unique and who would otherwise struggle to find his way on the regular labour market. In exchange, we’re getting a highly capable passionate member of staff. In addition, we can rest safe in the knowledge that the Passwerk employee is capable, because he or she made it through Passwerk’s rigorous selection process. What’s more, the Passwerk employees are given appropriate training so they can be put to work right away. There is no job interview as such. This also prevents quality candidates from being eliminated because they’re typically not so good at interpersonal relationships due to their ASD. Every Passwerk employee is guided by a job coach. The role of a job coach is not to be underestimated. She understands the profile of our Passwerk employee, but she’s also in tune with the UCB culture and the sub-culture of UCB’s IT department. This was paramount for her to be able to present Hans to us from the comprehensive portfolio of Passwerk employees. And his profile is perfectly suited to our needs. Furthermore, she makes sure Hans gets the right support at UCB and she makes sure we understand Hans. It’s this combination that has ensured Passwerk’s success, and the success of our working relationship. Marc Debois, VP IT, UCB Footnote (*): For non-work related reasons, Hans is currently detaching himself a little from UCB, and we are working with Passwerk employee Bert. Testimonial UHasselt We started our cooperation with Passwerk in June 2016. The ISA (Information Systems & Applications) department implements many software applications for personnel and students from Hasselt University. Since the integration of the PHL and Xios academic courses at Hasselt University, these applications have been used more intensively and the requirements package is growing. In order to manage this, it became necessary to start up a fully-fledged test process in the Application Life Cycle. We decided to increase the quality of the work delivered by cooperating with Passwerk. Previously, applications were only tested by the developers and the business owners. Noting details is without doubt one of the strongest points of our Passwerker. Details that the developers themselves don‘t always pick up. This specific competence is extremely useful to us during the testing of software, but also during the validation of all kinds of data. Initially, we had the test work carried out on the basis of test scenarios supplied by the analyst programmer. Currently, the Passwerker sets up the test scenarios himself, based on user stories. Savings in processing time, fewer production issues and shorter feedback loops are certainly added values here. After the test cycle by the Passwerker, the business must of course still test the application before a new release can go into production. The duration of the User Acceptance Tests is reduced, since more test work is moving to System Testing. At the moment, we are optimising the test process further, but the test work by the Passwerker is already bearing fruit. The job coach also deserves credit for her positive cooperation. Every two weeks we discuss together with the job coach and the Passwerker the tasks performed and the test work that is planned. Feedback is given on the test work performed and possible points for improvement are discussed. The job coach then has a personal discussion with the Passwerker. Subsequently, we receive a clear report on the work visit and in that way we are kept well informed. The deployment of a Passwerker to test structured applications has without doubt proven to be a considerable added value for the ISA department. Testimonial Sigedis Sigedis, 7 December 2016. The day after: our application ‘mypension.be – my supplementary pension’ went live yesterday. Millions of citizens may eventually use this application. So from the outset it was clear that this had to be a high-quality application. But let me present our organisation first. Sigedis is a non-profit organisation and one of its assignments is to manage a database that contains all the information about supplementary pensions in Belgium. One of the goals of this database is to provide citizens a transparent and complete overview of their accrued pension entitlements (via the mypension.be link). For the outside world, this probably seems to be a simple online application. However, if you dig deeper you'll find that many parameters are involved, and supplementary pensions experts know that many variations are possible. The development and in particular the testing of such an application is quite a challenge for our team. A test plan is a key requirement but also the availability of the right people who are committed to working day after day to achieve the required quality. And these committed employees were provided by Passwerk and many predefined test cases were carried out by the Passwerk employees. In addition, we had time for exploratory testing and the website texts were also reviewed in great detail. Their unbelievable talent for noticing even the smallest details always seemed to surface. All defects were carefully registered in the tracking tool we use and then followed up. And all of this has resulted in an exceptional application. My experience with the Passwerk methodology and job coaches was also very positive. Once a fortnight, the coaches have a personal interview with the Passwerk employee they are supervising, and we receive the necessary feedback. It's a great system and I was even wondering whether we should introduce it for our own employees so we can keep in touch with their needs and comments about the work that they perform. I would like to finish by saying that they are great colleagues who often have a great sense of humour. Testimonial Carglass Image: Pieter Moons of Carglass and Roeland Briers of Passwerk sitting on a chair with the Carglass website projected behind them. Carglass, which is part of the international BELRON group, has been the reference for many decades in repairing and replacing car glass and windscreens. For a major project involving their new website, Carglass Belux used the services of two test engineers provided by Passwerk. “Carglass Belux is currently developing a comprehensive ERP system. This project obviously has a major impact on the overall internal workload. In addition, this project was combined with the development of a completely new website (www.carglass.be and www.carglass.lu). We did the development together with the company The Reference. Just like previous web development projects, we intended to let our own colleagues test the new website. We wanted to ensure that all the errors were detected and solved before we went live with the website. When Roland Henrard (IT Application Manager) and myself were preparing the roadmaps to do this, we learnt about the services provided by Passwerk. It seemed to be an interesting option to talk to them because we assumed we wouldn't have sufficient resources to test the website entirely ourselves. During our initial interview with Roeland and An van Passwerk, it was immediately clear to us that we had to set up a trial period with Passwerk. The outspoken social dimension of the company and the guaranteed added value they had to offer won us over and we decided to employ two test engineers for a month. In hindsight it was absolutely one of the best decisions we made for the project. Wouter and Brun, the test engineers who worked for Carglass, immediately understood what they were expected to do. After a few hours of training, they prepared a near-perfect test matrix that could be used as is. Then they immediately started to test the different flows on different devices. This resulted in a number of bugs that we had not found during our exploratory testing. Even our developers were very impressed with the incredibly high testing quality and development advice that Passwerk provided. The final result of their excellent work was more than 300 detected issues, spelling mistakes, technical bugs, functional improvements, etc. Both test engineers used our project management tool (Jira) so no time was lost passing on bugs to our developers. Even our developers were very impressed with the incredibly high testing quality and development advice that Passwerk provided. This very positive experience means that we plan to use the services provided by Passwerk for more major web development projects. They have convinced us that they can provide excellent quality, expertise and added value for our project team.” Testimonial Proximus Proximus is a telecommunications company operating in the Belgian and international markets. We are the leading national provider of telephony, internet, television and network-based ICT services. Our high-quality interconnected fixed and mobile networks offer access anywhere and anytime to digital services and data, as well as to a broad offering of multimedia content. We are investing in future-proof networks and innovative solutions, creating the foundations for sustainable growth. We put the customer at the heart of everything we do. Our aim is to deliver the best customer experience and to simplify the customer journey by offering accessible and easy-to-use solutions. We contribute to the economic, social and environmental development of the society in which we operate. Since September 2015, Kevin, Kristof and Jimmy joined the Test Management and Execution Team. After a period of extensive training, our PASSWERKers spent their first months in different sub-testteams, testing the different order management applications in scope of the testing team. All three soon were transferred to the IT transformation programme, M3. This has been the main transformation programme within Proximus over the past few years, aimed at replacing, and as such, modernising the order management systems. This involves some 35 applications, ranging from the order introduction via the application used in the Proximus Centers or via the Web, over the network activation of the ordered service(s) at the customer’s premises, until, eventually, the invoicing. During the entire ordering process, also the communication with the customer (order confirmation, appointment handling with the technician, invoicing) is handled in a uniform way. The first phase of the programme, involving the Retail customers, took some three years with a testing team of up to 30 people. This programme is known for being extremely demanding, and is reserved for the better skilled testers and high performers. However, from the start, the guys proved to be fast learners, and gradually worked their way into the team. It didn’t take them long to charm the different Test Managers with their qualitative testing work and highly reliable defect reporting. Reading all of the above, one would easily forget that these young men have an autism spectrum disorder. Nothing could be farther from the truth though! Working with these people does require guidance from their jobcoaches and the availability of an internal employee to be around, especially in the initial phase of their start-up, and to give them the necessary support. Gradually, as they are busy and get appreciation at regular times, they pretty much absorbe into the team. On the other hand, the collaboration also flourishes due to the open mind and goodwill from the colleagues within Proximus. Working with Kristof, Kevin and Jimmy is a constant learning experience. Straightforwardness and clarity in any communication is key. Avoid inviting them to a range of meetings as optional attendant, as this is interpreted as if their presence is required. Meanwhile, we mustn’t underestimate their struggle with an avalanche of hundredths of e-mails every day. Their high motivation, however, helps them conquer any obstacle. Jimmy, Kristof and Kevin have come a long way already, in a fast changing and challenging environment in a competitive company. We wish to hold on to them just as much as they battle to excel for us. Testimonial MyForce Illustration: Bram explains to test engineer Joeri what to do exactly MyForce, founded in 2002, specialises in ICT applications in the field of customer interaction. More concrete, this involves e.g. contact centre telephony solutions, software for conducting market research, speech processing/voice security technology, and so on. They combine their own developments with solutions from external partners. With an average growth of 15% per year, MyForce is often looking for new colleagues to reinforce the team (currently 19 employees). For the past year and a half now, MyForce has had its own genuine test department. After a smooth start it quickly became necessary to expand the test team, and during our search for a new colleague we came into contact with Passwerk. During the exploratory discussions it became evident that cooperation offered many possibilities, with the result that Pass worker Joeri became a member of our team. In the meantime he´s now been working with us for half a year. He adapted smoothly and it quickly became evident that the collaboration was a very good decision. In the beginning, the test and development team did have to get used to working together with Joeri. The fact that he poses such logical and also critical questions means that the teams have to reflect differently about certain functionalities. His questions and suggestions are examined thoroughly, whereby one always considers whether the adaptations are feasible in a short time or can be implemented more on a later track. Altogether by accident, our annual family day and our team-building day coincided in the fall this year. Here, too, Joeri turned out to be a very enthusiastic employee with whom it isn´t just fun to work together, but who can also very much enjoy a shared “we” moment. The cooperation with Passwerk is also very good. Before Joeri joined the team, Passwerk gave an information session to the entire MyForce team with attention for what we could expect and how we should act or react in some situations. Every two weeks there´s a follow-up discussion with Lien, confidant from Passwerk, where one looks at what happened over the past weeks. Lien is also always accessible if we have questions or comments. The test team is still in development. Joeri is involved in this and he has already initiated many positive changes. He primarily tests the most recent unreleased software, but is sometimes also deployed for challenging temporary projects. Testimonial EDF Luminus Illustration: Test engineers Karel and Niko working at EDF Luminus EDF Luminus is the most important challenger, electricity producer and energy supplier on the Belgian market. Since November 2009 the company has formed part of the EDF group, the most important energy producer in Europe and the number one operator of nuclear power plants in the world. EDF is also a major player in the field of renewable energy via its subsidiary EDF New Energy. EDF Luminus has around 900 employees, and a total of 200 people work in the IT department. The IT department of EDF Luminus has already been working together with Passwerk for more than a year. Given the company´s social commitment, it is only logical to offer everyone the opportunities they deserve. Karel and Niko are both joining the testing team for the monthly ´Release Regression Testing´, which entails that they, for example, test invoicing applications or interfaces for the registration of new customers. Often they are also used by the marketing department for testing customer-oriented solutions, or e.g. mobile apps as well. “What is striking is that they work much more quickly and thoroughly than many other testers” says Siska Knockaert. “They work with enormous concentration, and they´re very fast. A lot depends of course on how you brief them: if you explain thoroughly and in detail what they have to do, the quality of their work rises correspondingly. They are very punctual, logically organised and nothing escapes their attention. They can continue for hours and their high level of attention remains constant, which is beyond the abilities of many other employees." That the boys from Passwerk can work with such concentration can sometimes be a negative as well: if they´re interrupted, it isn´t easy for them to get back up to cruising speed. And, due to the nature of the release cycles, there isn´t always the same amount of work to do. “They don´t always find it pleasant when something is requested at the last moment. From our side, it is sometimes problematic to have continuous, sequential work for them. Also because we still often underestimate how fast they work, so that they´re finished sooner than we had anticipated."EDF Luminus is particularly satisfied about the collaboration with Passwerk. "Every two weeks the Pass worker´s confidant comes along and we sit down together briefly in order to go over what´s gone on the past 14 days. We discuss both the things that have gone well and what went less well, and we also talk about the agenda for the coming two weeks. I find it especially good that Tim and Yolande are the permanent confidants of Karel and Niko, respectively, regardless of which customer they´re working for.“"Every Pass worker is different," Siska Knockaert has also learned. “Social contact is more burdensome than relaxing for them, although Niko will sometimes go out to lunch with the colleagues. Karel isn´t so keen on that, but during conversations he can be very humorous, making comments that are particularly ´to the point´ and funny." Karel and Nico are highly appreciated by colleagues from the various departments they work with. “That´s altogether logical,” Siska Knockaert believes. “Who doesn´t love colleagues that are fast and thorough?” Testimonial Flemish Government Public Servants Agency (AgO) Illustration: Passworker Nick, hard at work registering new customers. Very often, scripts need to be used to upload data into the Vlimpers application. Running several PCs simultaneously is pretty much run-of-the-mill for Nick. The Gemeenschappelijk Vlimpers Servicescentrum (GVDC) (Joint Vlimpers Services Centre) division is part of the Agentschap for Overheidspersoneel (AgO) of the Flemish Government (Vlimpers being the Flemish Interdepartmental Modular HR System). AgO offers a broad-based range of products and services associated with various HR and organisational themes, ranging from consultancy and coaching (based on toolboxes, master agreements and survey tools) across a range of training courses and learning opportunities all the way up to the administration of the Vlimpers e-HRM system and the delivery of associated services. The Vlimpers application (Flemish Interdepartmental Modular HR System) is administered by the GVDC which consists of two major components. The service delivery component handles the social security and tax obligations and payroll calculations of all Flemish civil servants. The second component deals with the administration and the operational running of the various modules contained in the application as such, as well as the interfaces with the peripheral systems. For instance, there is a self-service module where staff get to consult and adapt their individual personnel file, put in leave requests, follow up the entire Shift cycle (evaluation and planning phase), apply for and follow up on training courses, etc. Under the second component, a co-operation agreement has been concluded with Passwerk after the need made itself felt to have a series of test scripts available, in amongst other things to support the releases (for regression tests to name but one thing), testing different (new) modules and delivering support when new customers are signed up. Testimonial from Kristel De Boeck (e-HRM services manager - second component): through the various contacts we had and the information supplied by one of the Passwerk coaches before the project got under way, Nick was able to take up his duties without a hitch. Internally, we assigned one of our staff (Luk Verschooren) as Nick's designated go-to person, so Nick has someone he knows and trusts on the shop floor whom he can speak to at any time. We also set up a dedicated work space for Nick. And we were happy to see that Passwerk delivers excellent guidance and support, in amongst other things through the weekly follow-up meetings. We soon found out Nick has a lot more strings to his bow than merely creating and running test scripts. As such, we also called on his services for the automation of a number of manual actions and processes. He is also closely involved in the event of rush peaks surrounding the registration and integration of new customers into Vlimpers. Nick is now fully accepted and integrated in the organisation and is considered as one of the colleagues. He is a treasured asset.Testimonial from Luk Verschooren (SPOC): A productive and pleasurable collaboration, that's how I would describe the (working) relation with Passworker Nick. Nick has now been working at the GVDC for the past eighteen months, and together we have successfully completed quite a few exciting projects. Nick turned in a sterling performance in writing out scripts using Selenium (Firefox application) for the automation of all kinds of day-to-day actions. In addition, he has steadily got up to speed with the Vlimpers application and compiled various test scripts to allow for a smoother-paced follow-up of the quarterly releases. An enjoyable and educational experience. Passwerk did a good job delivering guidance and information, but those first few moments when you start working together are always stressful. We had been made aware that a colleague with Autism Spectrum Disorder (ASD) likes to have clear arrangements in place and this is certainly something we worked on together with Nick. Over time, we got to know each other better, and even though Nick was a little timid at first, it was not long before he became a fully-fledged (and candid) member of the team. It soon turned out that Nick has remarkable problem-solving skills and was able to toy around with various Vlimpers modules. He is the kind of person who is able to come up with the kind of solution that possibly would not even have occurred to any of the other colleagues. In short, a great asset for the team! Testimonial Health Connect Illustration: logo of Health Connect Illustration: Logo of CareConnect HealthConnect is a Belgian IT service company that exclusively focuses on integration architectures, software development, project management and e-Health integration in the public sector and the care sector. HealthConnect has a 35-strong workforce and operates as an autonomous business as part of the Corilus group. Based on its comprehensive experience and expertise, HealthConnect delivers IT services to care givers, care institutions, mutual health benefit societies and the public authorities. The company's customer roster currently numbers 95 Belgian care organisations: 1) Government organisations: Smals/VAZG, WIV, RIZIV, Kind & Gezin (Child & Family), Stichting Kankerregister (BCR) (Cancer Register Foundation), Centrum voor Kankeropsporing (Cancer Screening Centre), Ministry of Defence, 2) 48 hospitals 3) 27 extramural laboratories 4) Assuralia, insurance companies and occupational accident prevention services HealthConnect builds an innovative electronic medical records system that is retailed to and supported by parent company Corilus. CareConnect is the first and only cloud-based software for general practitioners that has been officially certified for use on the Belgian market. Four times each year, the software is significantly upgraded with new releases. The project requires an ongoing and sustained testing strategy. For these duties, we call on Passwerk. Jan and Jorn have been supporting HealthConnect in the accurate and meticulous testing of CareConnect. Both colleagues have been appropriately trained and subsequently followed up by Passwerk. Together with their coaches, we looked at giving them the best possible start and support as part of day-to-day operations. The working relationship is going very well, including on a personal level. Testimonial Medex Illustration: Passworker Samuel with Marianne Schollaert The Bestuur van de Medische Expertise (Medical Expertise Board) or Medex for short, is the medical centre of expertise of the Federal Public Service (Ministry of) Public Health, Food Chain Safety and Environmental Health. Our job is to keep an eye the medical fitness of mainly civil servants, pilots and drivers. All of our medical assessments are performed in utter objectivity and in observance of applicable laws and regulations and professional ethics. We run our own team of 50-odd doctors who work at 13 regional medical centres, as well as calling on a network of 100 self-employed examining physicians and 30 specialists. It is our biggest customer group of public servants (civil servants who work for the federal government, the communities (including teachers), regions and local authorities). Depending on the status of any given government organisation, Medex: 1) Rules whether absences from work as a result of sickness, occupational accident or occupational disease are warranted or not; 2) In case of occupational accidents or workplace travel accidents, establishes whether injuries are connected to the accidents, pronounces itself on the disability rate and the duration of the said disability; 3) Examines civil servants in the context of occupational diseases; 4) Investigates if a civil servant qualifies for early retirement on medical grounds. In performing its duties, Medex is made to deal with a lot of encoding: repetitive duties that require speed, meticulousness, a structured approach, concentration, strong focusing powers and perseverance. Passwerk offered the appropriate solution to handle these duties and that is how Samuel and Sarah ended up working for us. Marianne Schollaert was assigned as the go-to trusted person for our Passworkers. “Being quite introverted myself, it's easier for me to understand people with ASD syndrome. Like them, I like things to be quiet and peaceful. What's more, they keep me on my toes and challenge me in a fun way to think out of the box. Their training course went much quicker than for other employees. You only ever need to give an instruction once, after which the task in hand will be meticulously performed. Samuel and Sarah are very productive and rarely chat amongst themselves during working hours. They're never boisterous and don't disturb anyone. It's as if our Passworkers never get tired, and they unerringly spot all the details. Any sporadic mistakes they might make are down to ambiguous source data. Every morning, I take time out to prepare and ready their duties for the day ahead. Other than that, Samuel and Sarah are free to decide how they plan their day. I call round every so often to answer any questions they may have. Because of their special aptitude, they're able to process almost twice the number of assignments of the other colleagues a day. We've put their minds at rest that we're flexible about working hours so they don't need to worry if their train is late. They can always make up the lost time some other day. Working part-time is perfect for them, as it leaves them time for other things. Plus they don't need to face the hustle and bustle of train travel and crowds every day of the week. Sarah has a great sense of humour in every area. She likes to work to classical music and plays the violin herself. She is very sedulous and spots every derogation in her data. Samuel is still studying for the pleasure of it. It's as if he knows the calendar by heart. He's greatly absorbed by his work and has a very good memory. Plus he's an incredibly fast ‘typer’, figures and letters alike. Behind a 'curtain' of modesty, both of them have an incredibly broad-based general knowledge and are greatly intelligent. They're familiar with anthropology, criminology, theology, linguistics, etc. The odd occasion when a small corner of the curtain is lifted gives me great pleasure. One thing's for certain: I miss our Passworkers on the days they're not here.” Testimony of KanDesign Illustration: Jimmy at work at KanDesign Kandesign is a design agency for cross-media branding and design. They design brands, apps and products for businesses looking to stand their ground in an interactive world. Where others call it a day, Kandesign is seen to take matters to the next level, building brands into inspiring, sustainable experiences for customers and users alike. In fact, they have been doing so for the past quarter of a century. Currently employing a workforce of around twenty staff, the business is home to a successful blend of characters and skills. The spontaneous growth of recent years saw the team being complemented with young, creative and ambitious souls. All of which means Kandesign is thriving on a powerful combination of experience and innovation. Young and not so young designers give their all in devising and engineering top solutions to serve a comprehensive customer portfolio that includes national and international high profile clients, including KBC, VRT, Truvo, the University of Antwerp and Cartamundi. Kandesign is alive to culture and the community. Proof of which is delivered through the fact that they sponsor De Roma in Antwerp (an old cinema theatre turned into a temple of culture) and work for Kom op tegen Kanker (cancer charity), for instance. Hearing about Passwerk through the media and our website, they believed working together held prospects. Kandesign partner Marc Kan explains why the collaboration works: Mid-June 2013, Jimmy came to work with us seconded by Passwerk with the task of relieving our workload. We felt that hiring Jimmy to help us address a problem which we found ourselves faced with at the time would be the solution. At Kandesign, templates need to be written for customers on a regular basis. This is a protracted effort that requires concentration and perseverance from our staff. We noticed that staff were finding it difficult to perform these monotonous tasks all day. Working with Passwerk turned out to be a highly efficient solution. Jimmy not only works on the templates, his duties also include DTP, working with the Typo3 web development software and performing tests. All of which are duties that are highly suited to his abilities, as he is able to work with a focus of attention for longer. In addition, it is work that revolves around details, something that is a challenge to him but for which other colleagues are often quickly distracted. Kandesign crossmedia designer Niels assumes responsibility over the work performed by Jimmy and only has good things to say about his commitment and his results. He has not come across any problems that would deter anyone else from partnering with Passwerk. The contrary is true, as Jimmy is a great fit with the group. In a social sense, Jimmy clicks with a lot of colleagues and he always joins in when we go out to lunch or a drink with the group. So our testimonial for Passwerk is a very positive one. Now it is up to other businesses to take the step and work with Passwerk. It is well worth it! Testimony from Belfius Belfius teams up with Passwerk Illustration: Bert (Passwerk), Hilde Meere (Belfius), Kristiaan (Passwerk), Sofie Vekeman (Belfius) en Sofie De Raes (Belfius) Illustration: Gert Vanhaecht Illustration: logo of Belfius Belfius is a locally-centred banking and insurance group with a number of strong fundamentals: 1) A stable basis as an autonomous banking and insurance group whose shares are not quoted on the stock market; 2) More than 50 years' experience as the local bank and insurer for 4 million private individuals, liberal professions, self-employed people and companies; 3) 150 years' experience as a partner in the public and social sectors. An important point for Belfius is that it can demonstrate its added value for society. Belfius started a special partnership with Passwerk in mid-September. Since then three members of the Passwerk staff have joined the test teams in Brussels for electronic banking applications. The story of team-play that leads to success! Speaking is Gert Vanhaecht, Head of IT Distribution Channels, CRM & Development Architecture in the ICT management of Belfius Bank. Striving for quality by deploying the right expertise Applications for electronic banking are devised in the department where Passwerk is active. "Those applications are used by our customers. So we are aiming for perfect quality. The only way to achieve this is to ensure that the applications are thoroughly tested before being launched," says Gert. The external conditions are becoming ever more extensive and complex. For example, Internet banking is supported on a whole series of different operating systems, browsers, and even then on various versions of them. If we look at mobile banking, the quality of the mobile apps must be guaranteed on a whole series of Apple and Android devices. And in the future the Windows 8 platform will certainly be in the picture. So tests on dozens of smartphones and tablets will have to be repeated, always with the same attention and accuracy. "Given the ever more extensive testing and the specific expertise needed for it, we started looking for a structural solution. We scanned the market, and that's how we came into contact with Passwerk. After a thorough study - during which we went to the Federal Government Department of the Economy, among others - we came to the clear conclusion that collaboration with Passwerk was more than logical," Gert relates. Special qualities and socially relevant Belfius confirmed that the expected top service is inherent in the specific talents of people with an Autism Spectrum Disorder. The people at Passwerk are powerful logical and analytical thinkers. They have an eye for detail and can concentrate intensively even in repetitive work. So an assignment such as software testing is ideally suited to them. "Testing is an expertise in itself," says Gert. "With their outstanding qualities and knowledge, the people at Passwerk are making great strides in the production of our flagships, Belfius Direct Mobile 2.0 and Belfius Free Time, red-hot applications that are now on display in the online shops of Apple and Google." Belfius noticed from the start that colleagues at Passwerk knew how to use ASD positively. The bank sees it as a real talent that they have, for which those people must be given extra appreciation. Gert makes no bones about it: "Our motivation must be entirely based on our quest for expertise and the aim for quality in our applications. The fact that this can be combined with assuming our social role is a great bonus, and certainly played a major part in the decision-making process." Guidance is needed Once the collaboration was confirmed, a preparatory phase began in which the job coaches of Passwerk played a key role. A number of staff members from Gert's department were selected as the primary point of contact for the new staff to start working. Gert: "This added an extra dimension to the job of those staff members. So they were very enthusiastic right from the start about being able to look after the people from Passwerk. They surround them with the attention and care they need, and keep an eye on their stress levels, together with the job coaches. This does those people credit." Thus, Sofie De Raes and Sofie Vekeman were the first to be familiarised with the ASD problem by Femke and Katelijne, who guide and assist the Belfius Passwerk staff. After that, the entire department and a number of other interested people in the bank became involved. During a packed info session, Femke explained what ASD meant exactly, how best to deal with people with ASD, and what the social environment of those people looks like. That session only increased the enthusiasm of the Belfius teams even more. "From little things we can indeed see that these people are, for example, more susceptible to external stimuli than others. Certainly at the beginning we avoided shaking hands, because than can disturb some of them. The Passwerk people have a separate workstation, their desk telephones are disconnected, they can work with a headphone. If there is a fire drill, Hilde Meere, the responsible Team Manager, is warned in advance and she guides the Passwerk guys to the exit beforehand," Gert relates. The Belfius staff also confirm that it is sometimes troublesome to make adjustments to agreements that have already been made. Modifications have to be fitted in correctly and passed on in good time. In concrete terms, that might for example involve priorities that suddenly change or test data that are not available. To avoid surprises, a short harmonisation meeting is held every day. As regards communication, metaphors are best avoided and the Belfius staff have been careful from the start to be very direct, which soon won them trust and confidence as well. Because people with ASD are inclined to take things very literally. The question "Shall we go for a drink?" can, for example, be met with the answer "No, I'm not thirsty..." Gert: "But we are mindful of that. And the job coaches are always on hand if little problems crop up. And in any case, they regularly come along to Brussels for a chat with the "internal coaches" and the Passwerk people themselves. Without this support and internal guidance, the collaboration could never result in success." Integration The Passwerk people are really appreciated for the work they do by the other staff. They feel that too. Thus the project leaders are already coming to ask whether the Passwerk guys can do their tests. That goes without saying! It also gives an extra dynamic to the workplace. People are confronted with colleagues who are "different" and begin to look at reality in a new way to a certain extent. And they can see that ASD can bring with it a number of decided advantages. The integration of Bert, Kristiaan and, since the beginning of January, Marjan is going very smoothly. Recently, a modest drink was organised to celebrate the success of the launch of the new Belfius Mobile App. Bert was there. During the last train strike, Kristiaan did carpooling with one of the Belfius colleagues. This would never have happened if those people did not feel accepted. The collaboration is a success Gert concludes as follows: "The staff of Passwerk are genuinely part of this and tell us that they feel very happy with us. It was clear from the start that collaboration with Passwerk was going to be rewarding. The staff of Passwerk contribute to the positive dynamic in our team and provide top quality." I personally find it delightful that an initiative like this is possible at Belfius - and what's more, that it is carried to the highest level in the firm and actively supported." Testimony of Smals Illustration: the Gotot GT project team for the Smals site in Ghent. Illustration: Dirk, Jimmy and Thomas in front of the Smals building in Ghent. With more than 1,700 employees, the non-profit firm of Smals is one of the biggest ICT service organisations in our country. Under their motto ‘ICT for society’, the focus is on ICT support for the public institutions of social security and health-care. The core activities of Smals are development and evolutionary maintenance of customised software applications. Of course, there is an important place here for software testing. Half a year ago, Smals selected Passwerk to complete a test programme for an application for the State Social Security organisation. From the Smals site in Ghent, Jimmy - tester and Passwerk staff member - works closely with the project team. "We decided not to have the functional tests for this project done by the analysts or to go and automate them," explains project leader Thomas De Rycke. "After all, you have to be able to set aside sufficient time for your analysts, while the availability of the analysts for this project was a real bottleneck. So for this reason the choice of Passwerk was logical." Profitable choice A thorough analysis was done before selecting Passwerk. "We decided to go for them on the basis of a SWOT analysis," says Thomas De Rycke. Smals knew the strong points of people with Autism Spectrum Disorder, such as high precision, concentration and motivation in repetitive testing. On the other hand, their business and legal knowledge is of course not the same as that of an experienced analyst or tester who has already been working for years in social security. "But we didn't expect that from Passwerk. We really got what Passwerk promised us." "I'd like to emphasise that our choice must primarily be profitable for the project," says Thomas De Rycke. "So we don't look at Jimmy as someone special. The main thing is that he carries out the scheduled tests well, and that was certainly the case. The fact that he also got on well with his colleagues was much appreciated." "Knowing what we know now, would we do it again? Sure," he opines. "In fact it's more than likely there will be another project." Social contact For people with ASD you can't just assume they will make social contacts. So Passwerk provides guidance and recommendations for the client. Thus, one colleague always acts as the contact person - for Jimmy, that's Dirk Joye, test coordinator on the project. "We did things that way at Passwerk's request. But actually, contact with Jimmy seems to be going just fine. Other colleagues regularly talk to him directly about work-related matters, too," he recounts. There are regular group times, like when the team goes out for a bite to eat together. "Jimmy regularly goes out to eat with the others. He feels he's part of the group, which I think is extremely important," Dirk Joye continues. "He won't often join in with all sorts of social talk. But I do see him smiling when one of the colleagues tells a joke. I really have the impression that Jimmy feels happy here. That's not something we can just assume. I think we have a team with a really open culture." "I have never found Jimmy's social skills to be a limitation. I have the feeling that he has really been embraced by the team," Thomas De Rycke also thinks. Bright for his age At the age of 21, Jimmy is far and away the youngest in the workplace. But this doesn't seem to widen the gap with his colleagues. "Does it matter whether someone is 21 or 51? For me, a tester is a tester. Generally speaking, we are extremely satisfied with what Jimmy does. Keep up the good work!" says Thomas De Rycke. Jimmy has gradually expanded his work from purely operational tests to related tasks. "So there's a functional databank with a number of datasets. And Jimmy manages that too," Dirk Joye relates. "And during the course of the project Jimmy learned to make test cases himself, among other things by processing test data in XML and by learning about TestLink, our software for test management. If bugs are found, Jimmy reports them himself in our Jira system." Testimony of AXA Illustration: AXA's head office in Brussels. Illustration: AXA's flags waving in the breeze. Illustration: AXA's logo with text bank and insurance seen from another angle. We have been working for nearly nine months with Passwerk now, the organisation that finds jobs for people with Autism Spectrum Disorder (ASD). Forget about Dustin Hoffman in Rainman, but think instead of Einstein or Darwin and other illustrious predecessors with whom the borderline between being socially handicapped and being a genius was razor-thin. Precise and extremely thorough, highly focussed and with an eye for the smallest detail - these are just a few of the characteristics of people with ASD. Research shows that more people with ASD are to be found around places like Cambridge and Silicon Valley, which perform magic tricks with technology and data. At AXA, we are cautiously taking the first steps in IBT², the IT and Business Transformation department. And that experience is good. Very good - according to a recent survey. "It's part of our corporate culture to help people with a handicap and give them opportunities," says Ingrid Anthonissen, Manager of the Delivery Center Testing Bank. "In this case there is even a win-win situation. For the WEVOL project, where we provide a new PC with Windows 7 and the latest Internet Explorer browser for all internal AXA staff, we have to test whether all our applications keep working. It is time-consuming precision work in which people have to look for differences between two apparently similar situations. A few years ago we already had a pilot project going because Els Blaton, our former Head of IT and Business Transformation, believed very strongly in this kind of project. We had already worked successfully with AXA in the past, but that was a long time ago. Johan Cappaert, Test coordinator for the WEVOL project and himself a person with ASD was immediately sold on the idea of bringing in people from Passwerk. "Jelle joined my team in September 2011. Since we were delighted with his work and efforts, we asked Passwerk to send us a second person. So it was that Roeland joined the team in December. Working for a giant like AXA has its advantages and disadvantages. The good thing is that you can learn lots of new things. The not-so-good thing is that it's not always easy to find the right people within the company to ask for information about a particular application. People tend to lose their way in the huge structure that AXA is. Fortunately, here we can count on the help of Chantal Van Herck, Team Leader DCT, who helps in case of specific problems. Despite the fact that our little club of three consists entirely of people with ASD, close cooperation can by no means be assumed. We are three different individuals, and that fact that all three of us have ASD does perhaps bring us a bit closer to one another, but does not alter the fact that each of us chooses to take his own path. Our minds and personalities are very different - loners in the true sense of the word. That doesn't cause too many problems, so long as the work is clear-cut and we are not too dependent on information from outside. Give us an application to be tested, and we'll set to work. The way people work at AXA isn't always suited to people with ASD. To a large extent, people make time for consultation and explanation of what has to be done. For example, the whiteboard sessions don't always have the desired effect, because people only discuss the formal aspects of the work (due dates, planning, reporting, estimates, man-days, high-level test scenarios, etc.). The matter of content never comes up. What's more, the activity around the whiteboard is a group event, and that's precisely what people with ASD have difficulty with. Nevertheless, we succeed in finding a place that works for everybody involved. We know our place, complete our tasks and that sometimes has advantages, too. Jelle, Roeland and I prefer to do the work itself rather than talk about it." Jelle opines: "If, over the last six months, we had stuck to the actual work and not held discussions about it, it would have been done in one month. That speaks volumes!" It is a given that AXA attaches great value to sustainable commerce, supports diversity and offers opportunities. So working with Passwerk fits in with that philosophy, but would never have been possible without the outstanding support of Els Blaton and her management team. We all win by deploying the skills of people with ASD in the Test team of IBT2. Defects are specifically sought and quickly found (nearly 500 up till now). People with ASD process information in quite a different way from those without it, and are little inclined to fanciful notions. Everything is concrete and absolute. So, sayings and proverbs mean little to them. But making analyses is just their cup of tea. They look at everything, store it, catalogue it and work in a highly structured way, which means that defects can be found faster and solved better. As far as AXA is concerned, working with Passwerk is highly recommended. The quality of the work done is excellent and the Passwerk people are excellently helped and supported by Passwerk's job coaches, who regularly come along to make little suggestions about how the working environment could be adapted to the needs of people with ASD. At the moment, a third person is being sought from Passwerk to work for AXA. There is no finer proof that we are satisfied. AXA in Belgium Three million customers rely on AXA for their insurance and banking products, or one family in two. For this reason, AXA works with 5,000 insurance brokers and 920 independent bank agents, and employs more than 5,000 people. In 2011 AXA Belgium made a turnover of €4.2 billion. Testimonial National Association of Christian Mutual Health Insurance Societies Photo 1: Logo of the National Association of Christian Mutual Health Insurance Societies Photo 2: The Brussels head office of the National Association of Christian Mutual Health Insurance Societies Photo 3: Test Engineer Chu Chi How and Test Engineers Co-ordinator Isabelle Graindorge CM is comprised of the organisation’s central headquarters in Brussels and nineteen regional mutual health insurance societies up and down the country. As a whole, the organisation employs 6,000 members of staff. Although a lot of people will chiefly be familiar with CM as the organisation that reimburses medical bills, CM is more than just an insurance society. CM also offers its members a comprehensive and contemporary range of services and benefits. In addition, it is also a dynamic social movement that numbers some 70,000 volunteer workers. CM’s operations are hinged around values that include solidarity, respect for persons and attentiveness to others, with particular reference to the most vulnerable people in society. Home to 4.5 million members, CM is the country’s largest mutual health insurance society. CM vs. Passwerk Setting out from CM’s social ethos, we thought it would be expedient to work with Passwerk.Our organisation’s mission is particularly clear in this respect: ‘Its operation is hinged around values such as solidarity, respect for persons and attentiveness to others, with particular reference to the most vulnerable people in society’. Passwerk employee Dirk was posted to CM’s ICT department, which numbers some 300 staff. We had been looking for the right test profiles to join our team for some time already. That is how we got in touch with Passwerk and Dirk ended up joining us as a Test Engineer. ‘The first time I heard about the Passwerk scheme, I was immediately taken by what they do. As must be the case for many user organisations, there was some reticence on our part at the outset, but given our own values and the social ethos of our organisation, Passwerk continued to show up on our radar. In 2010, we set up a joint scheme and our experience with Passwerk and Dirk in particular has been nothing but positive,’ explains Erik van Overloop, IT Assistant-Manager. Working with Dirk Our Pass worker Dirk started out with us in early 2010 and is now on his third project. His first project was testing an application in the field of industrial accidents for which he worked closely with one of our Test Engineers, Chu Chi How. Chu Chi How felt that being allowed to work with Dirk lent added value to his job. Dirk has a very pleasant manner and soon adjusted to his environment. A stroke of good luck for our organisation is the fact that Dirk is bilingual (Dutch/French), which means language is not a barrier. Working with a Pass worker requires a clear framework to be in place. Which means an unambiguous and stable environment in which the Pass worker is able to do his or her job. A clear identification of what Dirk’s duties were and how he was supposed to carry them out was required to enable him to work to his full potential. The industrial accident project was well documented and under control, which only benefitted the way Dirk was able to perform. Once we had a duly pegged out framework in place, Dirk was very meticulous, sedulous and detailed in the way he went about his duties. He truly excelled himself. Chi How: ‘He spotted things we failed to notice. He brought a strong focus of attention, with a keen eye for detail.’ The few odd times there was no framework, Dirk had problems carrying out his assignments. Stressful situations and uncertainties are best avoided. As soon as we were wise to this, we were able to attune to his needs. Dirk was also very strict: if something did not work, it did not work and he was unafraid to say so. Or, if he saw room for improvement, he indicated this too. Which is definitely an added value to an organisation such as ours, which, amongst other things, handles the pay-out of benefits to our members. If something goes wrong when an application goes operational, this immediately impacts on a wide number of people. Not all of CM’s IT projects are such that a Pass worker could be involved, if only by dint of the fact that elements such as flexibility, a due technical background and skills in seeking out information are sometimes required from the testers concerned. Set deadlines and potential delays also see our testers facing stressful situations, which is best avoided for Pass workers. Dirk and Chu Chi How would sit down together twice a day. In the morning to go through the things that needed to be handled that day, and in the evening to look at the results together. Follow-up and the odd remedial action were required. To Chu Chi How, coaching Dirk came on top of his regular duties, but he only has positive things to say. He feels that coaching Pass worker Dirk gave added value to his job. Chu Chi How was pleased with the work handled by Dirk. As an organisation, we also welcome our collaboration with Passwerk: provided the right conditions are in place, the contribution made by a Pass worker brings great added value. Testimonial Anubex Photo 1: logo of Anubex Photo 2: Our test engineer at work at Anubex Anubex NV operates on the ICT market and specialises in the automated migration of legacy systems to target systems. The company was set up in 1988 and today has a 25-strong workforce, twenty of whom are based in Belgium and five in Israel. After years of successful experience with major customers in various parts of the world (including Citibank in fifteen countries across four different continents, the Ministries of Finance of Belgium and France, AON in the United Kingdom and Canada, and the National Association of Christian Mutual Health Insurance Societies in Belgium), Anubex is ready to take on the responsibility for major migration projects that may involve various components, including: Hardware platforms, from Mainframe to a Linux/Unix/Windows environment for instance; Development environments and programming languages, from 4GL languages to Object-Oriented languages for instance; Databases, from non-relational (such as IDMS and Adabas) to relational (such as Oracle, SQL Server and DB2) for instance, as well as User interfaces For the past six months or so, Kris Ceuppens has been coaching a Passwerk worker. He is happy to offer a word of explanation. Our experience: concrete analyses and tests are performed swiftly and accurately. Further to a positive trial project at the tail end of 2010, our Pass worker has been working with us since early 2011. In joint consultation with Passwerk, we decided on this approach because the duties we had in mind went beyond strictly testing applications. We were looking to assign the Pass worker to conduct the migrations (including any manual duties involved) as well as to handle the detailed technical problem analyses. Which meant we needed someone who has excellent computer skills and solid logical reasoning skills. To be honest, it took us a little longer to integrate our Passwerk member of staff on a fully productive basis than we had originally bargained for.This longer induction period was largely due to the fact that we had to ask our various project directors to register the Pass worker and assign him to the project team handling the functional tests where he could fully focus on these duties. Another important element was having to explain the various tools developed by Anubex that are used in these duties, including the Automated Testing Framework. Fortunately, this is all behind us now and we are seeing matters making fast progress much to the satisfaction of everybody involved. A peek into the near future As we are currently handling several major projects in parallel, each with a significant aspect being interactively and functionally tested, we are even considering calling on the services of a second Passwerk member of staff to enable us to handle the large volume of test and analysis work and meet the tight deadlines. As soon as this has been decided, the second Pass worker is certain to have the benefit that the path has already been smoothed and our project director will be keen to include the new Passwerk colleague in the project team without delay. We are certainly looking forward to our continued collaboration. Kris Ceuppens, Business Unit Manager Testimonial Federal Public Service Chancellery of the Prime Minister Pass worker is just as reliable as DNS DNS stands for Domain Name System. DNS sees to it that Internet users manage to find Google among the millions of web servers and the even greater number of websites, and do not end up landing on the wrong page. This transmutation takes place in every transparency to the Internet surfer, not to mention at breakneck speed to boot. DNS is every bit as important to the Internet as electrical power is to the citizen. But in the same way as it became necessary to upgrade the electricity infrastructure from 110 volts to 220 volts, DNS too sometimes needs an upgrade. These upgrades need to be sedulously prepared and performed and all domain names with related web server addresses need to be 100 percent accurate. If not, the websites are simply no longer available. The FPS Chancellery of the Prime Minister administers the domain names for the federal government. The infrastructure to maintain this administration was in need of an upgrade. Because of an incompatibility between the old and the new system, it was impossible to copy all the information in an accurate and/or automated manner in full. Which was when Passwerk came to mind as the best placed service provider to handle this precision work. Especially as the entire operation had to be performed quickly as well as being 100 percent accurate. No mean feat when you consider that we are talking several thousands of domain names, aliases and web server addresses. Passwerk felt Joeri was up to the task in hand. The first day, escorted by two friendly ladies, Joeri called round to go through the entire project with us. We gave Joeri’s on-site coach the necessary information, explained to Joeri what his duties would entail exactly, and what the ultimate aim of the exercise was. We also told the Passwerk team how important this project was to the government, as the sites would need to remain available online without interruption. We showed Joeri the application he would be using for the data migration and the next day he was already able to perform his duties on a self-reliant basis. The swiftness with which he managed to work his way through this huge amount of adaptations was remarkable: in just a few days’ time, he had gone through all the names and addresses, and had entered, adapted and linked them. He even detected a number of inconsistencies among the several thousands of names he had entered previously. The entire upgrade was flawlessly performed in a duly transparent manner, thanks to Joeri’s punctilious work, without a single government site going offline and becoming unavailable. Well done, Joeri! Congratulations and our sincere thanks. We look forward to calling on your services again in the future. Leslie Goossens, expert at the FPS Chancellery of the Prime Minister Mark Dillen, Adviser-general FPS Chancellery of the Prime Minister Yves Vander Auwera, ICT Shared Services Director Testimonial Itineris Photo 1: logo of Itineris Photo 2 Headquarter of Itineris Photo 3: Wim and Frederik, the main Itineris staff who work with and coach our Pass workers ITINERIS NV operates on the ICT consultancy market and specialises in the implementation of IT projects for utility companies. With a workforce of 100 staff, the company administers projects for energy, distribution and water companies in Belgium, The Netherlands and beyond. Frederik and Wim, ITINERIS colleagues and the coaches of 2 Passwerk workers are happy to provide chapter and verse on the collaboration between Passwerk and Itineris. Our experience: a perfect quality assurance resource For quite some time now, Itineris has been looking for testers to check the quality of our IT applications. Given the shortage on the labour market however, we are struggling to find the right profiles. We had previously had positive experiences with Passwerk and so, as an organisation, we decided to call on the services of Passwerk and its workers on a structural basis. This soon saw us being presented to 2 Passwerk staff who work in our organisation today. These two staff members work on projects of a certain scope. Amongst other things, they are part of the WSI product team for the Vlaamse Maatschappij voor Watervoorziening (VMW) (Flemish Water Supply Company) and Antwerpse Water Werken (AWW) (Antwerp Water Works). The aim of this product implementation team is to provide the Flemish water companies with the very latest technology available in the area of ERP solutions. Within the scope of this project, the Passwerk staff members ensure the quality of the project and of the work delivered by performing tests on an ongoing basis. Based on our recent experience, we are delighted to report that concrete and standardised duties, such as regression tests, are performed very swiftly, meticulously and incredibly quickly by the Passwerk workers. What is more, the quality of work delivered exceeds the average level we find on the market. Some duties require consultation, a sense of initiative and self-reliance. We noticed that these duties were a little more problematic. The good news is that these duties are certainly not beyond the realm of what is possible. The deciding factor for the chances of success of this type of duties is the coaching that is offered by the user organisation. Which can weigh down a little on the coach(es) of the Passwerk staff, as these people often take on these duties in addition to their own everyday jobs. A great exercise! ‘Boasting’ a Passwerk worker is a great exercise for the company as a whole, for the in-house staff who assume the task of coaching the Passwerk worker and for the Passwerk worker himself. All three parties are taken out of their comfort zone and are required to adapt to the situation. As a young and dynamic business, it is anything but a matter of fact assignment for us to assume this new role and to show our social commitment. Especially when you look at the markets in which we operate as a business: energy, water and distribution companies. In addition, as an IT consultancy business, we are required to contend with tight deadlines, major projects and demanding customers. Amongst other things, these customers think nothing of demanding a certain degree of flexibility. Given Passwerk’s activity radius this was not an easy combination for us. Even though the investment on the part of the company organisation is fairly considerable (coaching/adjusting one’s own work routines, etc.) and this sometimes weighs down on the initial level of return, we are happy with our 2 Passwerk colleagues. Their presence enables us to relieve our regular members of staff from some of their duties, thereby reducing the pressure of work. The future and continued collaboration … For our organisation, the presence of a Passwerk worker is fairly new and we still need to grow into our role as an organisation, but we are certainly open to continuing our experience with Passwerk. As an organisation, we would also like to offer Passwerk a tip on coaching on the ground … At Itineris, we think it might be a good idea for Passwerk to also be in attendance on the shop floor. This is the only way for Passwerk to gain a proper understanding of the culture and philosophy of a given company organisation, whilst sampling the day-to-day operational situation. This is certain to enable Passwerk, its workers and our own organisation to act in even better response to one other, which in turn will only act to strengthen our collaboration in the future. ITINERIS – in figures Incorporated in: June 2002 Staff: 100+ full-time employees Turnover: 14 million € (2009) Technology: Microsoft Dynamics AX CRM/ ICM/ Billing/... Integration with other MS applications: MS SQL/BizTalk Server MS Sharepoint MS Office Silverlight for web applications IT activities: Integrated solutions Business consulting System implementation Managed services Business Intelligence Markets: Belgium The Netherlands Internationally: Through local ITINERIS partners Customer portfolio: Energy: Essent, EDF, Lampiris, Delta (NL),… Distribution: DNWB, Intergas,... Water: AWW, VMW,... Testimonial NISSE Photo 1: Logo of NISSE Photo 2: IT Manager Patrick Vanderbauwede Photo 3: business analyst Caecilia Soutiana Sendjaja At NISSE, a new test methodology was introduced as were looking to optimise the quality of the business-specific applications. In due course, we were eager to not only systematically try out all new applications, but also retest important applications with each major upgrade or new version to be released. This method of operation, especially compiling test scripts – and the execution thereof – is particularly labour-intensive and we currently do not have a sufficient number of in-house staff to fully handle this by ourselves,’ explains IT manager Patrick Vanderbauwede. ‘Which is why we set out in search of an external partner who was able to commit the right people to this end. We soon felt Passwerk to be the best choice.’ To which business analyst Caecilia Soetlana Sendjaja goes on to add: ‘It soon became clear to us that, by their very nature, people with autism spectrum disorder make excellent testers.’ ‘As part of our company application, we initially started out with a single Pass worker. We enjoyed the collaboration so much that after a while, we posted a second Pass worker to the preparations of the .Net migration of the pension application. Both Pass workers compile test scripts. The start-up of the collaboration with the Pass workers was very swift to get under way. From the earliest stage, we made sure that they were able to get started in the most favourable conditions, in a quiet office. The other members of staff were prepared for their arrival by way of an information meeting on autism by one of the Passwerk job coaches,’ Patrick Vanderbauwede explains. ‘We also made sure we had a central contact in place within NISSE as well as proper coaching. The result was well worth the effort.’ ‘These coaching efforts produce satisfied members of staff who bring high productivity and come with an equal measure of motivation. To me, the Pass workers are highly capable people with a high sense of motivation and exceptional intelligence,’ Caecilia adds. ‘They work faster and with greater accuracy than people who do not have autism spectrum disorder. They are very quick on the uptake and they are highly motivated to constantly learn new things.’ ‘One thing to strike me,’ says Patrick, ‘is that the Pass workers are very focused, which means they virtually do not lose any time on things that are nothing to do with their job. They are also very reliable and punctual. It is safe to say that the duties for which they are committed are handled faster and more accurately than by most other IT staff.’ ‘As far as I am concerned, the collaboration with Passwerk has at least three positive sides to it,’ Patrick offers. ‘First of all, there is the fact that we have additional staff available to us to perform specific testing-related duties. Secondly, there is the professionalism and commitment of the Pass workers and in third place, there are the rates adopted by Passwerk. The deployability of the Pass workers who joined us surpassed our initial expectations and is often on a broader level than we had expected. Our endeavour was also to work with motivated testers who were prepared to work as test engineers over a longer period of time. This expectation too has certainly been met.’ ‘The commitment of the Pass workers also brings a highly positive dynamic to the shop floor,’ according to Caecilia. ‘The Pass workers excel at discovering contradictions and erroneous logic which sees them making an added contribution to the team. Having the Pass workers around also prompts us to improve the way we structure our own work and we are all more attentive to a clear allocation of roles and responsibilities. That too brings added internal value.’ ‘We held out high expectations for our collaboration with Passwerk and these expectations have certainly been redeemed,’ Patrick Vanderbauwede concludes. Testimonial The Ideal Home As stated before, the Passwerk activities are no longer solely confined to testing software. Our focus clearly continues to go out to the testing of software, but we are also available for other quality assurance assignments, such as data cleansing, data or text migration, compiling user manuals, data entry and interactive scanning. Below is the testimonial from De Ideale Woning (The Ideal Home) about the digitisation project of the case record files of prospective tenants, which Pass workers were assigned to over a number of months. The project As a social housing organisation, we deal with a large number of candidates looking to rent a social home. In order to apply for a social housing unit, candidate-tenants are required to fill in an application form to be handed in to De Ideale Woning, together with all manner of documents and certificates. In the intervening time too (i.e. the time spent waiting before a social home becomes available), new documents are frequently added (correspondence, composition of household, documents relating to relocation, etc.). Consequently, record files get bigger over the years, which also means they are frequently taken out of the filing cabinet and the binder to be consulted, which is obviously highly time-consuming. When someone is working on any given file, it is unavailable to anyone else. Plus there is also the risk that record files are completely destroyed in case of a disaster. Which is why we decided to digitise our record files, some 7,400 in total. Scanning operations needed to be performed in a duly structured fashion. For starters, all staples needed to be removed and the documents needed to be sorted according to document type. To avoid documents from being scanned under the wrong file number, an interactive check against the name that was linked to the file number was required for every single document. In addition, all scanned record files had to be marked to avoid double scanning during the further course of the operation. Project start As the organisation’s own staff simply did not have the time to handle these extra duties, De Ideale Woning set out in search of a different solution. Through our chairman, Dirk de Kort, we were made aware of the fact that Passwerk has people with autism spectrum disorder available to also handle scanning duties. Further to an extensive presentation by Passwerk’s Dirk Rombaut, we decided to run a trial scheme, involving two part-time Passwerk workers. This was to be followed by an evaluation and we would decide whether or not we would continue working with Passwerk. Before the Pass workers took up their duties, we were extensively informed by the job coaches of the limitations as well as the strengths of their people. Together, we discussed ways for us to adapt the work environment to their needs and requirements as best as possible. Which ultimately turned out to be no trouble at all. The scanner was set up in a small separate office, so the Pass workers could attend to their duties in a quiet and peaceful setting. Assessment As the start of the project coincided with the July and August holiday period, we also took on a number of motivated student workers. It soon emerged that the students struggled to maintain their concentration to keep performing this repetitive monotonous work for an entire day. You will not be surprised to learn that the Pass workers’ level of productivity was nearly double that of the students! They went about their duties with absolute precision and consistency. Something which the job coaches had told us ahead of time. And it turned out to be true. Our own members of staff too, who were scanning the new case record files themselves by now, were simply astonished at the Pass workers’ pace. So, after comparing with a few more potential candidates, it was decided that Passwerk would be allowed to complete the remaining scanning operations. Project accomplished The project is now nearing completion. We are highly satisfied with the work performed by the Passwerk people. Their drive, patience and sense of motivation to handle this kind of work are a credit to them. Quite a few employees would do well to take a leaf out of their book. Passwerk is probably still something of an unknown quantity to a lot of businesses, but I am confident that for certain jobs, they positively bring added value. Geert Van Winkel, IT manager, De Ideale Woning AGIV uses Team Foundation Server 2010 as central information source for development project Photo 1: The team of Ordina working for this Agiv project. Photo 2: Joeri Robbrecht. Photo 3: Erik Jennen. Country: Belgium Sector: government Profile The mission of AGIV (Agency for Geographical Information in Flanders) is to optimise the use of geographical information in Flanders. There are about 120 people working at AGIV. Challenge The Flemish government commissioned AGIV to develop an IT system for providing access to information needed for the e-service linked to the right of pre-emption on land sales. The IT system increases legal security and lowers administrative costs for those parties involved in exercising their right of pre-emption. Solution Ordina is developing the new application, in consultation with AGIV, with the help of Visual Studio and .NET. Moreover, the project is also using Team Foundation Server as the central information source. The software testing is being done by Passwerk, which employs people with autism spectrum disorder. Benefits Open technology Always have access to up-to-date information Smooth communication Efficient project monitoring Good integration in the existing environment End result of a high standard Software & services Servers Visual Studio Team Foundation Server Developer Tools Visual Studio .NET Visual Studio 2010 Windows Desktop Applications Business Solutions Microsoft Services Microsoft Technologies Microsoft Security The task of AGIV is to optimise the availability of geographical information in Flanders. The Flemish government commissioned AGIV to develop an IT system that provides access to the information needed for the e-service linked to the right of pre-emption on land sales. This online service will allow notaries to quickly check if there is a right of first pre-emption applicable to a plot of land that comes up for sale. The IT department of AGIV asked Ordina to help with this project. The aim is optimal integration, so AGIV always works with Microsoft technology. Besides Visual Studio and .NET, Team Foundation Server is also being used for the project. Team Foundation Server serves as a central source of information where all the parties concerned can view the correct information and the current state of affairs. In this way, communication is very efficient and AGIV and Ordina can monitor the project together. Ordina is doing the software testing with the help of Passwerk, working with people with autism spectrum disorder. As a result, the quality of the final result is even better. AGIV (Agency for Geographical Information in Flanders) is a government organisation that manages and provides access to geographical data and geographical information systems (GIS) in Flanders. This is happening increasingly via online applications. Recently AGIV was commissioned by the Flemish government to develop such an application. For this it used the help of Visual Studio 2010, the .NET Framework and Team Foundation Server 2010. Simplifying administration “The Flemish Land Agency is developing an e-service for notaries linked to the right of pre-emption on land sales,” says Joeri Robbrecht, manager for software architecture and development at AGIV. “We received an assignment to provide a web service alongside the e-service to support the administrative processes relating to the right of preemption by making public the right of pre-emption that applies to a plot of land. On top of this, we also had to provide a web application and a web service for the beneficiaries of the Flemish right of pre-emption. This will give them the opportunity to state for which plots of land they would like to exercise the right of pre-emption. This online application had to be developed by the end of April 2010. The project is part of the process of simplifying administration.” The right of pre-emption means that public bodies or organisations – for example the Flemish port authorities, city services and nature associations – are sometimes the first to have the right of pre-emption on buying a plot of land. For every purchase, the notary has to check if such a right of pre-emption exists by contacting all possible sources of information. So far, this has been happening through various manual, written standard procedures. This is a very time-consuming process that is also open to errors. Tremendous time-savings. So the new online application provides notaries with access to a very useful tool for the purchase of land. “All the information is online and can be consulted centrally,” explains Joeri Robbrecht. “This means the whole procedure is much faster and more correct. When using the e-service, notaries can go online, type in the plot number and instantly see who might have a right of pre-emption. The online application automatically sends e-mails to these parties to check if they are interested in buying the plot. Previously this was all done through letters. The time savings are tremendous.” Koen Lemarcq, project manager at AGIV: “The online services allow notaries to work much faster, without running a big risk of making errors. For its part, the party entitled to the right of pre-emption has greater legal security of their rights being respected. And ultimately the public can be more confident that the correct procedure is being followed for the sale or purchase of land. ”AGIV looked for a suitable IT partner for the extensive development project. It decided on Ordina. “Ordina offered an environment that met our needs,” explains Koen Lemarcq. “For optimal integration where everything fits together perfectly, we made a strategic decision to opt for Microsoft technology. This means we can get the most out of the software.” Current state of affairs always accessible It was already decided from the start that AGIV would develop the online application with the Microsoft technologies Visual Studio and .NET. Team Foundation Server came along later. “It was very important for us to develop a high-quality solution,” says Bart Wullems, application architect at Ordina. “That’s why we suggested to AGIV that it use Team Foundation Server as the central information source for the project. In this way everyone could always access the correct information and AGIV could also access the current state of affairs. So communication was very efficient and we were able to monitor the project together. We worked according to the Scrum method: at the start of each phase we conferred bilaterally about the next phase. ”Optimal project management Visual Studio was used for the project management and the integration of the testing. “At Ordina’s suggestion we changed over to Team Foundation Server and Visual Studio 2010 because these offer more possibilities than the previous versions,” says Joeri Robbrecht. “For instance, we can use models to generate code faster and there are dashboards that give you a very clear picture of how things stand. Moreover, we have access to worksheets. All this ensures optimal project management. ”Software tests by people with autism spectrum disorder On Ordina’s initiative the testing was largely carried out by the staff of Passwerk, an organisation that employs people with autism spectrum disorder as software testers. “Developers don’t usually like systematic testing, but people with autism spectrum disorder do,” explains Erik Jennen, project manager at Ordina. “We have worked with Passwerk before and this was a positive experience. Thanks to the perfectionism of the people at Passwerk, we can count on the results of the development being of a high standard.” The collaboration between AGIV and Ordina went smoothly. Attention was also paid to knowledge transfer, so that AGIV itself can take responsibility for the maintenance after the new application goes live. “There are still numerous projects in the pipeline for making even more geographical information available online,” concludes Koen Lemarcq. Testimonial Public Governance Department (Flemish Government) Photo : Chris Logghe, Petra Cuppens and Marijke Verhavert The Process and Information Policy section (PIP) comes under the Public Governance Department (PGD) of the Flemish Government (FG). The PGD supports the minister in the preparation, management, follow-up, verification and assessment of policy. The actual thematic policy areas covered by the department are particularly varied. They include human resources, organisational development, ICT, e-government, facility services and real estate management. In order to create broad support for the various decisions, the department not only provides supporting services to the entities of the Public Governance policy area, but to the Flemish civil service as a whole. One of the aims of the PIP section is to collate all manner of data about the Flemish Government from a variety of different data sources, including personnel details, organisational data, data on regulations, etc. These data are supplemented, cleansed, combined, stored in a datawarehouse (DWH) and transformed into operational reports and various policy instruments for the benefit of the FG. This reporting apparatus is chiefly built around components from the IBM/Cognos suite. In cases where there are no registration systems in place at the PGD to collate the required data, the section develops web applications or customises and configures existing open source applications by itself. More often than not, these applications are in Php and MySQL. The nature of these applications is particularly diverse and covers applications to measure the administrative burden of rules and regulations, the follow-up of the targets of the PGD’s sections, the financial monitoring of work applications, etc. In addition, the section also provides solutions where there is a need for applications that support business processes. Documentum BPM is used for this purpose. Although the PIP’s focus of attention does not chiefly go out to the development of all manner of tools and applications, a small team of some ten analysts, designers and developers works within the section that numbers around thirty staff in all, to cater to the needs and requirements outlined above. In part due to the fact that the PIP section was set up fairly recently (some three years ago), and had a major inflow of experienced and inexperienced staff alike over the last two years, guaranteeing the quality of these applications is something of a challenge. Which is why a fair deal of attention has been paid to the development, test, acceptance and production environment in recent years, and why a version management system and a bug tracking system were brought into service. Also, standards and templates were imposed to perform analyses, with due attention paid to the description of use cases (or functionalities). Logically, the next step in raising the quality of the analysis and development process was to improve the test procedures. The tests were no longer to be confined to the tests performed by the developers themselves and a general acceptance test by the users at the end of the development path. Especialy as this meant that the thoroughness of such tests was too highly contingent on the pressures of time and the profiles of the developers and future users. To guide us in stepping up the quality of the tests, the PIP is following two avenues. For one thing, a test co-ordinator is being trained at the section who, in due course, will assume a crucial role in setting up and following up on test procedures, templates, etc. For another thing, since January 2010 we have been calling on the services of an experienced Passwerk test consultant for three days a week. Chris Logghe, Head of the IT Systems Cells, testifies: ‘From the experiences I heard of and read about in other businesses and organisations, I was soon convinced that a Passwerk test consultant would bring added value to our team. My biggest concern centred much more on the human aspect: to what extent would a consultant with Autism Spectrum Disorder (ASD) be able to get accustomed to and thrive in an open landscape environment and a highly mixed team where it is simply impossible to guarantee perfect silence at all times. To a degree, my concern was mitigated during the visit by the permanent coach who supervises Johan, the test consultant who would join us. After an audit of the work environment, we were given a number of recommendations such as providing a permanent work station for Johan to work at, and providing a limited number of primary contacts for Johan within the section. A few weeks before Johan was set to join the PIP, the entire section was given a presentation that honed in on the benefits and focus areas of working with people with ASD. I have to say, the section was very positive about the initiative to post a test consultant to the section. How do I feel about this collaboration, some nine months down the line? It soon emerged that Johan also exceeded my expectations in a professional sense. One of the major benefits of this collaboration is the fact that, as a team, we are all steered to an extent by the regimented methodology Johan sticks to: presenting the project, going through the analysis if available and seeing if the use cases have been sufficiently documented to enable us to derive test cases, consistently using the bug tracking system when running tests and following up on errors, etc. It is true to say that, since Johan has joined us, we are recording more bugs about our user applications before we hand over applications to the users. Which is very much reflected in the reduced workload for corrective maintenance after our applications have been commissioned. Johan’s flexibility is another major strong suit. In recent months he has been testing Business Intelligence systems, registration systems as well as Business Process Management systems. He has been writing technical manuals for a number of applications, taken part in the technical description of a fairly complex upload and conversion algorithm and screened an application for compliance with the Anysurfer quality hallmark. We certainly still have some way to go in raising the quality of our tests. As far as I am concerned, that certainly includes committing an experienced Passwerk test consultant to perform the actual tests, insofar as permitted by the available budgets. In short, for each and every one of us, Johan has become a permanent member of the team, who has very clearly proven his added value, both on an interpersonal and on a professional level.’ Petra Cuppens, trainee test co-ordinator, shares her experiences: ‘Until recently, my involvement in the tests performed at the section was confined to actually testing applications as a developer. In part thanks to the fact that Johan was posted to the section, it has become very clear that we need a test co-ordinator at the section. A role I am happy to assume. Ultimately, it is an important role if the section means to develop custom applications that meet with the satisfaction of all stakeholders. Johan has certainly proved that properly and consistently performed tests, in accordance with regimented test scripts derived from the analysis, have their use. In my new role, I am certain there is a lot I will be learning from Johan in times to come!’ Marijke Verhavert, head of section, goes on to add: ‘As far as the technical follow-up is concerned, I am happy to let Chris get on with things, together with Johan. I have noticed there is a great deal of mutual respect between those two. But more than anything else, I have noticed a rise in the quality of the work products we deliver, as well as a rise in the focus of attention paid to the test cycle. Tests have been made greatly more efficient, which is also pleasing to our customers. Before we have even managed to invite them to take part in the acceptance tests, Johan is already hard at work. The handovers we are now producing for the purpose of the acceptance tests are already of high quality. For the Vlimpers upgrade, the entire reporting environment had to be tackled as well. Various services within the Flemish civil service have taken part in the tests. But it was Johan who was the first to go through the reports, comparing the old and the new data. He did a very good job on that. Other development teams within our policy area have since learned of ‘our’ Johan and have approached us asking if they could call on his services as well. We are happy to agree to these requests, be it confined to short-term pilots. We are confident that they too will soon be looking to commit a Pass worker of their own.’ Testimonial Province of Antwerp Photo 1: Marc Wellens, member of the Provincial Executive in charge of ICT Photo 2: Logo of the Province of Antwerp Photo 3: Sindala project manager Ingrid Croket and Sindala test co-ordinator Erik Boelen Photo 4: Antwerp Province house Member of the Antwerp Provincial Executive in charge of ICT, Marc Wellens was convinced of the deployability of people with an ASD as part of the Sindala project from a very early stage. This project was put in place to replace the system that was used for the follow-up of files on the mainframe, including environmental permits, planning permissions, water resource policy and town and country planning for instance, by a new document and process management system. Because of the scope involved, a three-year time frame has been set aside to roll out the project in full. ‘The qualities of people with an ASD are often underrated and they are all too often – unjustly so – made to contend with a huge degree of stigmatisation,’ says Marc Wellens. ‘Which is why I felt it was particularly important to give Passwerk a chance on Sindala. ‘Needless to say, the right value for money and the rig